Modern collections run on Domu

Your customers deserve better interactions, even the hard ones.

346,356,932Conversations Handled

See it live

A conversation on Domu ends with

a payment completed a promise to pay kept an account brought up to date an application finished

Trusted by leading financial institutions

QUALITY ACCEPTANCE

One engine for every outcome

Built for collections, where the rules are strictest. The same engine now completes payments, originations, renewals and everyday servicing.

$480M+

consumer debt resolved

65M+

monthly conversation volume

40%

peak reduction in cost per account

Recover more with less risk

Reach every account at the right moment to cure more balances and maximize net recovery.

Lower the cost of every collection

Scale across your entire book without adding headcount, seats, overtime, or idle capacity.

Less regulatory exposure

Keep every interaction consistent and compliant, without rogue scripts or costly violations.

Omnichannel

One conversation across every channel

Voice

Calls that sound human from start to finish

Text

Continue by SMS without losing context

Keep every follow-up in the same thread

Omnichannel

One conversation across every channel

Voice

Calls that sound human from start to finish

Text

Continue by SMS without losing context

Keep every follow-up in the same thread

Omnichannel

One conversation across every channel

Conversations

Domu meets every customer on the channel they actually answer. Taylor opens on voice, follows up over text and email, and holds one continuous, fully compliant conversation from first contact to resolution.

See it live

Start on voice

Taylor opens with a natural call and adapts its tone in real time as the conversation unfolds.

Continue on text

Stay on script

Escalate when it matters

Remember everything

Tap to listen

Silhouette map of Europe in white on a black background.

Conversations

Domu meets every customer on the channel they actually answer, and holds one continuous, fully compliant conversation.

See it live

Tap to listen

Start on voice

Taylor opens with a natural call and adapts its tone in real time as the conversation unfolds.

Continue on text

Stay on script

Escalate when it matters

Remember everything

Conversations

Domu meets every customer on the channel they actually answer, and holds one continuous, fully compliant conversation.

See it live

Tap to listen

Start on voice

Taylor opens with a natural call and adapts its tone in real time as the conversation unfolds.

Continue on text

Stay on script

Escalate when it matters

Remember everything

Built on trust

Conversations built to federal and state standards

Certified before launch

Stress-tested before every agent goes live

Always-on guardrails

Policy stays active start to finish

Audited after every call

Each call checked for violations

Built on trust

Conversations built to federal and state standards

Certified before launch

Stress-tested before every agent goes live

Always-on guardrails

Policy stays active start to finish

Audited after every call

Each call checked for violations

Built on trust

Conversations built to federal and state standards

Trust Layer

Compliance is not a checkbox, it is the architecture. Every agent is certified before it speaks to a customer, watched on every word, and audited after every call, with a full evidence trail ready for any regulator.

See it live

Audit-proof for every regulator

A complete, exam-ready trail of every decision, SOC 2 Type II certified, and engineered for CFPB, TCPA and PCI.

Guardrail every word

Catch it in real time

Audit after every call

Certify before launch

Evidence trail

CAL-1842 · immutable, timestamped, replayable

Exam ready

Original call

Audio retained · 4:12

CAL-1842

Word-level transcript

Every speaker, every timestamp

TR-9021

Policy applied

Reg F v4 · approved rule source

POL-118

Decision linked

Model action explained and sourced

DEC-3307

✓

Exam package signed

Transcript, source, decision, score

PKG-104

Export exam package

One click

Trust Layer

See it live

Evidence trail

CAL-1842 · immutable, timestamped, replayable

Exam ready

Original call

Audio retained · 4:12

CAL-1842

Word-level transcript

Every speaker, every timestamp

TR-9021

Policy applied

Reg F v4 · approved rule source

POL-118

Decision linked

Model action explained and sourced

DEC-3307

✓

Exam package signed

Transcript, source, decision, score

PKG-104

Export exam package

One click

Audit-proof for every regulator

A complete, exam-ready trail of every decision, SOC 2 Type II certified, and engineered for CFPB, TCPA and PCI.

Guardrail every word

Catch it in real time

Audit after every call

Certify before launch

Trust Layer

Compliance is not a checkbox, it is the architecture. Every agent is verifiable before and after it speaks.

See it live

Evidence trail

CAL-1842 · immutable, timestamped, replayable

Exam ready

Original call

Audio retained · 4:12

CAL-1842

Word-level transcript

Every speaker, every timestamp

TR-9021

Policy applied

Reg F v4 · approved rule source

POL-118

Decision linked

Model action explained and sourced

DEC-3307

✓

Exam package signed

Transcript, source, decision, score

PKG-104

Export exam package

One click

Audit-proof for every regulator

A complete, exam-ready trail of every decision, SOC 2 Type II certified, and engineered for CFPB, TCPA and PCI.

Guardrail every word

Catch it in real time

Audit after every call

Certify before launch

Real-time dashboard

See everything as it happens

Real-time monitoring

See every live call the moment it connects

Full-funnel analytics

Every stage of every campaign in one view

Compliance in view

Every flag surfaced as it happens

Real-time dashboard

See everything as it happens

Real-time monitoring

See every live call the moment it connects

Full-funnel analytics

Every stage of every campaign in one view

Compliance in view

Every flag surfaced as it happens

Real-time dashboard

See everything as it happens

Dashboard

Domu turns thousands of live conversations into one clear view. Track every campaign from first dial to payment, catch compliance issues the moment they surface, and always know where to act next.

See it live

Watch it live

The On Air panel shows every active call and every critical flag from the last 30 minutes, so you always know what is happening right now.

Follow the funnel

Score every call

Dial at the right time

Filter to what matters

Collections agent

Live

Search calls, flags, accounts

⌘K

Active

Queue

Flags

Dialed

Answered

0.0%

RPC

PTP

Active calls

2 on air

CAL-1842

Maria R.

Live

Payment plan negotiation

Negotiating

4:12

CAL-1841

James K.

Live

Account balance inquiry

Verification

1:08

CAL-1839

Ana L.

Promise to pay follow-up

RPC

0:42

Answered rate

0.0%

+4.2% vs last week

Dashboard

Domu turns thousands of live conversations into one clear view. Track every campaign from first dial to payment, catch compliance issues the moment they surface, and always know where to act next.

See it live

Collections agent

Live

Search calls, flags, accounts

⌘K

Active

Queue

Flags

Dialed

Answered

0.0%

RPC

PTP

Active calls

2 on air

CAL-1842

Maria R.

Live

Payment plan negotiation

Negotiating

4:12

CAL-1841

James K.

Live

Account balance inquiry

Verification

1:08

CAL-1839

Ana L.

Promise to pay follow-up

RPC

0:42

Answered rate

0.0%

+4.2% vs last week

Watch it live

The On Air panel shows every active call and every critical flag from the last 30 minutes, so you always know what is happening right now.

Follow the funnel

Score every call

Dial at the right time

Filter to what matters

Dashboard

Domu turns thousands of live conversations into one clear view, from first dial to payment.

See it live

Collections agent

Live

Search calls, flags, accounts

⌘K

Dialed

RPC

Answered

0.0%

PTP

Active calls

2 on air

Maria R.

Live

Payment plan negotiation

Negotiating

4:12

James K.

Live

Balance inquiry

Verification

1:08

Answered rate

0.0%

+4.2% vs last week

Watch it live

The On Air panel shows every active call and every critical flag from the last 30 minutes, so you always know what is happening right now.

Follow the funnel

Score every call

Dial at the right time

Filter to what matters

What it takes

Completing an outcome takes more than a good conversation

Reach

Licensed to make contact and built to get through

Complete

Payment taken and records updated in the same call

Prove

Compliant as it happens and labeled by what followed

Licensed · Texas

Registered · New York

FCA · United Kingdom

Licenses and registrations

Domu operates under the same regulations as your business, with the licenses and registrations to make outbound contact in its own right.

Carrier 01

Carrier 02

Carrier 03

Carrier 04

Carrier 05

Under 2% spam-flagged

Outbound infrastructure

Reach, deliverability and calling hours are controlled end to end, so the right number gets through at the right time.

Yes, I can pay $180 today.

Paid · confirmation 84-2211

Payments in the conversation

Customers can pay while they are still on the call, through your processor, without card data touching the recording.

Five9
LiveVox
Genesys
Amazon Connect
SFTP daily file
API

Integrations with your system of record

Domu reads and updates balances, consent records and call results where your team already works.

Identity verified

Mini-Miranda delivered

Balance disclosed after ID

Compliance as the conversation happens

Your policies are enforced throughout the conversation, not reviewed after it, and every word is recorded and scored.

CAL-1842 · 4:12 · Taylor

Promise kept

CAL-1841 · 1:08 · Nubia

Paid

CAL-1839 · 0:42 · Sergio

Churned

A record of what happened next

Every conversation is labeled with the event that followed it. Performance is measured against real outcomes, not call counts.

Secure by design

Domu is built to the highest standards of trust, security and compliance.

SOC 2 Type II

PCI Compliant

CFPB Compliant

TCPA Compliant

HIPAA Compliant

GDPR Compliant

Real results from real customers

How Alorica reached human parity in its first month using Domu
Read more
+$1M
processed in the last month
+92%
containment rate
How DigniFi hit a 51.4% RPC rate without a single human dialer.
Read more
51.4%
RPC rate
End-to-End
Conversations to payments

How Alorica reached human parity in its first month using Domu
Read more
+$1M
processed in the last month
+92%
containment rate
How DigniFi hit a 51.4% RPC rate without a single human dialer.
Read more
51.4%
RPC rate
End-to-End
Conversations to payments

How Alorica reached human parity in its first month using Domu
Read more
+$1M
processed in the last month
+92%
containment rate
How DigniFi hit a 51.4% RPC rate without a single human dialer.
Read more
51.4%
RPC rate
End-to-End
Conversations to payments
Nu grew its AI calls 2,400x without ever putting a customer on hold.
Read more
73M
AI calls processed
2,400x
Growth in AI calls

Read customers stories

Frequently Asked Questions

Find quick answers to common questions about Domu

Learn more

A conversation on Domu ends with

One engine for every outcome

Recover more with less risk

Lower the cost of every collection

Less regulatory exposure

One conversation across every channel

One conversation across every channel

One conversation across every channel

Conversations

Conversations

Conversations

Conversations built to federal and state standards

Conversations built to federal and state standards

Conversations built to federal and state standards

Trust Layer

Trust Layer

Trust Layer

See everything as it happens

See everything as it happens

See everything as it happens

Dashboard

Dashboard

Dashboard

Completing an outcome takes more than a good conversation

Licenses and registrations

Outbound infrastructure

Payments in the conversation

Integrations with your system of record

Compliance as the conversation happens

A record of what happened next

Secure by design

Real results from real customers

How Alorica reached human parity in its first month using Domu

How DigniFi hit a 51.4% RPC rate without a single human dialer.

How Alorica reached human parity in its first month using Domu

How DigniFi hit a 51.4% RPC rate without a single human dialer.

How Alorica reached human parity in its first month using Domu

How DigniFi hit a 51.4% RPC rate without a single human dialer.

Nu grew its AI calls 2,400x without ever putting a customer on hold.

Frequently Asked Questions

Understand, predict, and influence customer outcomes