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Taylor - AI Customer Service & Collections Agent

Taylor - AI Customer Service & Collections Agent

Taylor - AI Customer Service & Collections Agent

Handle every customer interaction with confidence. Taylor delivers compliant, on-script conversations across service and collections, adapting tone and context while preventing risk in live customer engagement.

Handle every customer interaction with confidence. Taylor delivers compliant, on-script conversations across service and collections, adapting tone and context while preventing risk in live customer engagement.

Start Alex Pilot

Start Alex Pilot

Start Taylor Pilot

Start Taylor Pilot

Start Alex Pilot

Start Alex Pilot

AGENT OVERVIEW

Meet Taylor — The Engagement Specialist

Meet Alex —
The Architect

The Operator (The Customer Service & Collections Specialist)

Engage customers with confidence.

AI Customer Service & Collections Lead

Taylor handles live customer and collections conversations, ensuring every interaction stays on-script, compliant, and consistent from the first message to resolution.

Taylor handles live customer and collections conversations, ensuring every interaction stays on-script, compliant, and consistent from the first message to resolution.

Adaptive Tone Control

Adaptive Tone Control

On-Script Enforcement

On-Script Enforcement

Omni-Channel Continuity

Omni-Channel Continuity

Escalation & Fail-Safe Handling

Escalation & Fail-Safe Handling

WHAT TAYLOR CAN DO

Operational actions that ensure safe, compliant customer engagement in real time

Governance actions that prevent risk before deployment

Taylor enforces live, on-script customer interactions, preventing policy drift and ensuring compliant, controlled engagement across every conversation.

On-Script Validation

Validates behavior against UDAAP and state-specific collection laws.

Ensures every customer and collections interaction follows approved scripts, UDAAP requirements, and state-specific regulations.

On-Script Guardrails

Restricts the AI to your approved "repository" of data, preventing off-script errors.

Restricts Taylor to approved scripts and data sources, preventing off-script responses in live customer interactions.

Fail-Safe Escalation

Visually maps how the AI handles "error paths" or confused customers to prevent compliance drift.

=Defines how Taylor handles confused or high-risk customers, ensuring safe escalation and preventing compliance drift.

Audit-Ready Interaction Logs

Provides a complete "paper trail" of how the model was trained and tested.

Provides a complete, reviewable record of customer interactions and decisions for compliance and oversight.

HOW TAYLOR WORKS

A transparent governance process, visualized in real time

A controlled, compliant engagement process in real time

01

Handling real-world customer interactions at scale

Detects inappropriate language or actions in real time, automatically flagging compliance risks to ensure safe, regulated customer interactions.

02

Measuring compliance in real time

03

Detecting deviations before they become violations

04

Stress-testing compliance under extreme conditions

CERTIFICATION & EVIDENCE

Review-ready evidence for compliance oversight

Formal certification issued after successful compliance validation

MRM Certification Report

Formal governance certification for pre-deployment AI approval

Download Certification Report

Download Certification Report

CERTIFICATION & EVIDENCE

Review-ready evidence for compliance oversight

Formal certification issued after successful compliance validation

MRM Certification Report

Formal governance certification for pre-deployment AI approval

Download Certification Report

Download Certification Report

CERTIFICATION & EVIDENCE

Review-ready evidence for compliance oversight

Formal certification issued after successful compliance validation

MRM Certification Report

Formal governance certification for pre-deployment AI approval

Download Certification Report

Download Certification Report

GET STARTED

Ready to see your
AI agents in action?

Ready to see your
AI agents in action?

Ready to see your
AI agents in action?

See how effortless end-to-end can be with Domu AI.

See how effortless end-to-end can be with Domu AI.

See how effortless end-to-end servicing can be with Domu AI.

See how effortless end-to-end can be with Domu AI.

Start a Pilot

Start a Pilot

We’re building the next generation of engagement technology: intelligent, automated, and compliant. Our mission is to empower financial institutions to orchestrate every stage of the servicing lifecycle with dignity and unprecedented efficiency.

Supported by

Y Combinator

AWS

Microsoft

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