Frequently Asked Questions
Find quick answers to common questions about Domu.
What is Domu?
Domu AI is a licensed AI collections agency, providing a platform to automate and optimize sales and debt recovery operations. Our AI covers a wide range of functions, including automated inbound and outbound assistance, fraud detection, identity verification, and payment processing.
How does Domu ensure compliance and security?
As a licensed collector, our AI is designed to automatically adhere to major regulatory frameworks, including FDCPA, TCPA, HIPAA, PCI, and SOC 2. All interactions are analyzed and recorded in real-time to maintain a complete audit trail for compliance reviews and quality assurance.
What communication channels can your AI agents use?
Our AI agents can handle both inbound and outbound communications across multiple channels, including phone (voice calls), email, SMS, and chat.
How does Domu AI handle payments?
Domu's platform integrates directly with multiple payment providers such as
Stripe, Payliance, Repay, and fiNext. We can process new card payments and support recurring billing, all without ever storing your sensitive card details.
What kind of results can we expect?
Our AI is designed to improve key performance indicators (KPIs) and significantly reduce costs. Typical improvements include higher right-party contact rates, increased payment recovery, and reduced operational costs due to 24/7 availability and the automation of high-volume tasks.
Do we retain owenership of our data?
Yes, clients retain full ownership of their conversational data and transcripts by default. We also have a flexible data retention policy, allowing you to customize the default 90-day period based on your specific needs or regulatory obligations.