Intelligence Layer
Your rules, orchestrated. Then sharpened by every conversation.
Your treatment strategy, executed per account and informed by every conversation.
Every attempt sized to the account in front of it
Effort sized to propensity
Propensity to pay
Best window
Acct ··4821 · 0.88
6 to 7 PM
Acct ··1179 · 0.61
12 to 1 PM
Acct ··0934 · 0.34
SMS first
Persona · Taylor
Eligible · Reg F ok
Every account is scored before contact, so effort matches the likelihood of resolution.
The right hour, day and channel
Best hour and day predicted per account, and fed straight into the dialer.
See who to coach, and on what
Agent × call stage
Fail rate
All agents · Disclosure
Script gap
Agent 114 · Verification
Coach
Agent 207 · Payment
On track
Human and AI calls
Same scoring engine
Every human agent call scored, so a shared script problem stands apart from one agent’s gap.
Eight ways your rules guide every attempt
Propensity-to-pay scoring
Every account scored and bucketed, with cadence and persona set per segment.
Compliance eligibility
Caps, consent and calling windows checked before queueing.
Best time to call
Best hour and day per account, fed straight to the dialer.
Best channel
Voice, SMS or WhatsApp, chosen per customer.
Clean contact data
Numbers verified, repaired and ranked before the first dial.
Network insights
Best paths and times learned across 70M monthly conversations in 11 countries.
Human agent coaching
Every call your agents handle gets scored, not the usual 1–2% sample.
AI and human QA in one view
Virtual and human agent scores side by side, with no extra tool.
Effort sized to propensity instead of the whole file
Static strategies and list-and-dial
The whole file, the same effort on every account, fixed hours, a QA sample.
Targeting
Whole file
Same effort on every account
Timing
Fixed hours
One campaign schedule for everyone
Quality
Sampled
1–2% of calls reviewed by hand
Domu Intelligence Layer
Scored, enriched and timed before the first attempt, then measured on every call.
Targeting
Scored
Effort sized to propensity
Timing
Per account
Best hour and day, inside legal hours
Quality
Every call
AI and human agents scored the same way
Fewer attempts for the same resolution
46%
peak reduction in cost per account
Under 5%
attempts wasted on bad numbers
Daily
refresh of scores and best times
The rest of the platform
We’re building the next generation of engagement technology: intelligent, automated and compliant. Our mission is to empower financial institutions to orchestrate every stage of the servicing lifecycle with dignity and unprecedented efficiency.
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