Product
03
Intelligence Layer
Your rules, orchestrated. Then sharpened by every conversation.
The decisioning layer under every attempt. We run your rules first — who to contact, when, on which channel, with which persona; scored per account and checked for eligibility before anything enters a queue. Every conversation sharpens the next decision. Patterns learned across 11 countries and 70M monthly conversations, applied to your portfolio. Domu runs in your name, on your approved scripts. AI classifies intent and selects an approved line; it never writes what your customer hears.
What it does
Nine ways your rules guide every attempt
Propensity-to-pay scoring
Every account scored and bucketed before contact, with effort and offer sized to the likelihood of resolution.
Live · expanding
Journey and bucket design
Segment-level journeys: attempt cadence, channel sequence and persona per bucket.
Live
Compliance eligibility
Attempt caps, consent, calling windows and opt-outs evaluated per account before it enters a queue. Enforced again at dial time by the AI Dialer.
Live
Number and carrier intelligence
Phone number health and per-carrier response codes stored and used to adapt strategy.
Live · expanding
Best time to call
AI-predicted contact windows per account, feeding the dialer’s spin curve directly.
Live
Best channel
Voice, SMS, WhatsApp or email chosen per customer from past behaviour and deliverability.
Live
Data enrichment
Identity-verified matching to repair and rank phone numbers and contact data before dialing.
Live
Network insights
Best negotiation path and best time to call learned across 11 countries and 70M monthly conversations, shown back per segment in the Dashboard.
Live
Conversations become structured data
Achieve specific business goals across the customer lifecycle — from collections to underwriting and servicing, by turning every call into actionable data like intent, disposition, objection and payment behavior as fields.
Live
How it compares
Effort sized to propensity instead of the whole file
Who to contact
Whole file loaded, same effort on every account
Scored and bucketed, effort sized to propensity
When
Fixed campaign hours
Predicted best window per account, within legal hours
Which channel
Voice first, always
Best channel per customer, sequenced across the journey
Which approach
One script per campaign
Persona and negotiation path chosen per segment
Data quality
Bad numbers discovered by dialing them
Enriched and ranked before the first attempt
Learning
Quarterly champion-challenger on a single portfolio
Continuous, from every conversation on your book — informed by patterns across 11 countries
Compliance
Checked at the campaign level
Checked per account, per attempt, before queueing
Whose strategy runs
Yours, executed manually and reviewed quarterly
Yours — orchestrated and executed automatically. We decide inside your rules
Proof
Fewer attempts for the same resolution
46%
Peak reduction in cost per account against the incumbent operation
Benchmark per client
Under 5%
Attempts wasted on dead or wrong numbers
Target
Daily
Refresh of scores and best-time predictions
Target
More products
The rest of the platform
Product
01
AI Dialer
Reaches the customer at machine scale, compliant at dial time
Learn more
Product
02
AI Personas
A voice and a style matched to the customer, with words you approved in advance
Learn more
Product
04
Omnichannel
Carries it across voice, text and email until it resolves
Learn more
Platform
Compliance
Certified before launch, guarded on every word and audited after every call.
See the trust layer
We’re building the next generation of engagement technology: intelligent, automated and compliant. Our mission is to empower financial institutions to orchestrate every stage of the servicing lifecycle with dignity and unprecedented efficiency.
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