Product
04
Omnichannel
One conversation across every channel
Five channels live: voice, SMS, WhatsApp, email and inbound IVR. A customer can hang up, get a text, reply the next morning and pay inside the thread — and the agent picks up where it left off. Channel choice is driven by the Intelligence Layer, payments run through a secure hand-off that never puts card data in Domu, and a single opt-out is honoured everywhere at once. Unified memory across voice and text is rolling out now. Domu runs in your name, on your approved scripts. AI classifies intent and selects an approved line; it never writes what your customer hears.
What it does
Eight ways one conversation beats five vendors
Voice, SMS, WhatsApp and email
All live today.
Live
Cross-channel suppression
One opt-out kills every channel, immediately.
Live
Full audit trail
Every interaction logged with transcript, policy applied and decision linked, exportable for exams.
Live
Shared memory across channels
Multi-agent across voice and text with one context, so nothing is repeated or lost between channels.
Coming soon
Payments without touching card data
The agent hands off to a secure IVR or a payment link. Card data never enters Domu, recordings are never edited, and confirmation posts straight back to your CRM. Eleven processors live.
Live
Best-channel routing
Channel chosen per customer by propensity, deliverability, cost and margin.
Live
Inbound as a channel
Inbound calls and replies treated as part of the journey, not as exceptions.
Live
Bring your own infrastructure
Multi-carrier texting, or route through your own messaging provider via API.
Live
How it compares
Five live channels, one coordinated journey
Context
Each channel has its own history, the customer starts over
Unified memory across voice and text is rolling out
Channel choice
Voice first, text as a blast
Best channel per customer, sequenced by the Intelligence Layer
Payments
Redirect to a portal with high drop-off
Pay in the conversation via secure hand-off
Opt-outs
Managed per vendor with leakage risk
One opt-out suppresses every channel at once
Inbound
Separate queue and team
Live inbound IVR and replies as part of the same journey
Vendors to manage
Three to five contracts and integrations
One platform, or plug in your existing providers
Cost
Voice pricing for every touch
Route to the cheapest channel that resolves
Proof
Resolution per journey rather than per call
2.1 days
Faster payment after a promise to pay with an SMS follow-up: 2.4 days on medium-ticket, 1.8 on low-ticket
Proven
100%
Handoffs that carry full context with zero repeat verification
Target
30%+
Text payment links completed inside the thread
Target
Zero
Contacts after an opt-out on any channel
Target
More products
The rest of the platform
Product
01
AI Dialer
Reaches the customer at machine scale, compliant at dial time
Learn more
Product
02
AI Personas
A voice and a style matched to the customer, with words you approved in advance
Learn more
Product
03
Intelligence Layer
Orchestrates your rules: who to contact, when, on which channel and with which persona
Learn more
Platform
Compliance
Certified before launch, guarded on every word and audited after every call.
See the trust layer
We’re building the next generation of engagement technology: intelligent, automated and compliant. Our mission is to empower financial institutions to orchestrate every stage of the servicing lifecycle with dignity and unprecedented efficiency.
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