Omnichannel
One conversation across every channel
Customers buy a journey, not a call.
One conversation that follows the customer until it resolves
Texts that send themselves
Trigger
Payments resulted
Payment reminder
Before and after due
Broken-promise follow-up
Missed promise
Payment confirmation
Payment posts
Tracked per campaign
Delivery · opt-outs · payments
Reminders, broken-promise follow-ups and confirmations go out the moment your campaign triggers them.
Payments where the customer already is
Pay by link or in-thread checkout with PIX, CLABE and Apple Pay.
Resolved on the channel that works
Voice
SMS
Inbound
One opt-out
Each contact routed to the cheapest channel that resolves. One opt-out everywhere.
Eight ways one conversation beats five vendors
Voice, SMS and WhatsApp
Every live channel, one conversation.
Automated SMS triggers
Payment reminders, broken-promise follow-ups and payment confirmations.
Measured by what it recovers
Delivery, opt-outs and payments tracked per trigger and campaign.
Cross-channel suppression
One opt-out silences every channel at once.
Full audit trail
Every interaction logged with transcript, policy and decision.
Payments without touching card data
Pay by secure link or in-thread checkout.
Best-channel routing
Channel chosen by propensity, deliverability and cost.
Inbound as a channel
Inbound calls and replies join the same journey.
Every channel, one coordinated journey
A dialer plus separate SMS and email vendors
Texts sent by hand from another tool, payments redirected to a portal, opt-outs managed per vendor.
Follow-ups
Manual
Separate tool, one-off sends
Payments
Redirect
High drop-off on the handoff
Opt-outs
Per vendor
Leakage between channels
Domu Omnichannel
Texts triggered by the campaign, payment in the thread, one opt-out everywhere.
Follow-ups
Automatic
Triggered by the campaign
Payments
In the thread
Secure link or checkout
Opt-outs
One
Every channel suppressed at once
Resolution per journey rather than per call
2.1 days
faster payment after an SMS follow-up
30%+
payment links completed in the thread
Zero
contacts after an opt-out
The rest of the platform
We’re building the next generation of engagement technology: intelligent, automated and compliant. Our mission is to empower financial institutions to orchestrate every stage of the servicing lifecycle with dignity and unprecedented efficiency.
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